Privacy Policy

Who we are

Trace4Food operates this website and provides food labelling and traceability tools for professional kitchens. For privacy questions, contact contact@trace4food.com.

Information we collect

When you use the contact form, we may collect:

• your name;
• your work email address;
• your business name;
• the type of enquiry you select;
• the message you submit; and
• technical information reasonably required to operate and protect the website, such as submission time, IP address and form origin, where available.

How we use your information

We use this information to:

• respond to enquiries;
• process Trace4Food Starter Kit enquiries;
• process Free Kitchen Pilot Programme applications;
• provide information you request; and
• operate, secure and prevent misuse of the website.

Submitting an enquiry does not subscribe you to marketing. We do not sell personal information.

Our reasons for using information

We use information where it is necessary to respond to your request and where we have legitimate interests in operating and protecting the website. Where the law requires consent, such as for optional analytics or marketing technologies, we will ask for it separately.

Who may receive information

Information may be handled by service providers that support the website, hosting and email delivery, only where needed to provide those services. We may also disclose information where required by law. We do not currently list specific providers here because those arrangements have not been fully documented for this public policy.

How long we keep information

We keep enquiries only for as long as reasonably necessary to respond, maintain appropriate business records, protect the website and meet applicable legal obligations. The appropriate period may depend on the nature of the enquiry.

Your rights

Depending on the circumstances, you may have rights to request access to, correction of or deletion of your personal information, and to ask us to restrict or stop certain uses. You may also withdraw consent where processing relies on consent.

To make a request, email contact@trace4food.com. You may also raise a concern with the UK Information Commissioner's Office at ico.org.uk.

Cookies and similar technologies

See our Cookie Policy for details of the storage technologies used by this website and how to change your choices.

Changes to this policy

We may update this policy when the website or our practices change. The latest version will be published on this page with an updated date.